Work at MPM

Team Leader Customer Service

Role overview:
The Customer Service Team Leader will take responsibility for leading a team of six advisors and ensuring that customers receive outstanding service and advice relating to the products and services offered by MPM Oil Company BV.

Reporting to the Head of Sales, the Customer Service Team Leader will work closely with the supply chain team and Head of Sales to support sales and marketing activities. This role will also provide regular reports on key performance indicators (KPIs) and sales results.

Key responsibilities:

  • Taking responsibility for day-to-day management of the customer service team including coaching and motivating to ensure a high level of service is delivered
  • Implementing improvements to sales and services processes based on analyses of current customer service and supply chain processes
  • Analyzing customer service data to Initiate sales and marketing activities for third-party customers, intercompany customers and LKQ sales teams
  • Liaising with sales, marketing, finance, and supply chain teams in order to improve responses to customers and manage expectations
  • Working with and maintaining the enterprise resource planning (ERP) system as the key user, including adding new processes.

Key and desired skills:

  • Bachelor’s degree in commercial management, business administration, or similar field
  • Proven track record as a manager or team leader
  • Excellent people management skills
  • Service and commercially oriented with a keen eye for opportunities
  • Proficiency in Dutch and English languages, both spoken and written, with further languages such as French or German preferable
  • Experienced in setting up processes within the ERP system
  • Knowledge of export and customs formalities is advantageous.

Key stakeholders:

  • MPM sales teams
  • Sales teams within other LKQ Europe entities
  • Other departments within MPM
  • Spare parts distributors
  • External workshops and service centers
  • Key decision makers for customer organizations.

Key details:
Location: Delft, Netherlands
Reporting to: Head of Sales
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